Your Privacy is Critically Important to Us

Updated May 2025

NeoLumin LLC adheres to strict privacy guidelines with respect to all individuals who visit this website, provide personal information to the company via this website, or contact us via the avenues on this website. This statement details NeoLumin LLC’s methods of collection, storage, and usage of information.

1. DEFINITIONS

“Visitor” or “you” means any individual or entity who visits NeoLumin LLC’s website, whether they are a customer or not.
“Customer” means an individual who is a client of NeoLumin LLC.
“Personal Information” means any information or set of information that identifies or could be used by or on behalf of NeoLumin LLC to identify an individual. Personal Information does not include information that is encoded or anonymized, or publicly available information that has not been combined with nonpublic Personal Information. “We”, “us” or “the company” refers to NeoLumin LLC.
“Website” means NeoLumin LLC’s website at https://www.neolumin.com/.

2. THE INFORMATION WE COLLECT

A. PERSONAL INFORMATION

We collect Personal Information from Visitors and Customers via interactive tools and forms located on our website. Our interactive forms and tools include, but are not limited to, Live Person Chat and Contact Us. We do not collect, store, or use any Personal Information without an individual’s prior consent. NeoLumin LLC only collects, stores, and uses Personal Information in accordance with this policy. Personal Information that may be collected by our company includes:

Individual names
Company names
Reasons for contacting us
Information regarding Visitors, Customers, and their companies
Addresses, phone numbers, and email addresses
Product and service preferences
Billing and transaction information
Other information relevant to conducting business with us or becoming a customer of ours

Personal Information is not collected from individuals unless they consent to provide such information to NeoLumin LLC. However, if a visitor arrives at our website via a search engine, referral tool, or forum, certain Personal Information may be transmitted to us by a third party. We will use and store that information, if any is received, in accordance with this policy.

B. OTHER INFORMATION

NeoLumin LLC also collects standard information from Visitors using automated tools. These automated tools collect information such as a Visitor’s browser type and language, Internet service provider, Internet protocol (IP) address, access dates and times, web pages viewed, search queries, and other similar data.

The automated tools we use may include, without limitation, cookies, tracking pixels, embedded web links, and other commonly used information-gathering technologies.

A cookie is a small data file saved on your computer by a website that you visit. NeoLumin LLC uses cookies to identify return visitors to its website and to enhance your browsing experience. You can set your browser to warn you before accepting cookies or to refuse cookies by adjusting your browser settings. You do not need to enable cookies in your browser to visit our website.

A tracking pixel (sometimes called a pixel tag) is a small graphic image embedded in emails or on web pages to track engagement, such as whether an email has been opened or a page has been visited. These tools help us analyze the effectiveness of our communications and improve our services.

An embedded link is a link to a web page that may be located in an email you receive from us. If you click on an embedded link, we may collect information about that interaction, which may be associated with your identity. If you prefer, you can opt to receive plain-text emails or choose not to click links in our emails.

3. EXTERNAL LINKS

Our website includes links to external websites. Among other things, these links may lead you to white papers, reference articles, agency or authority websites, press releases, customer websites, and the websites of our preferred vendors. We do not transmit any Visitor information to these sites. We have no control or authority over the privacy policies of any third parties. Visitors should read the privacy policy of any externally linked website for more information.

4. USING THE INFORMATION WE COLLECT

The information we collect is used to provide services and products to Customers, enhance a Visitor’s experience on this website, configure marketing and outreach programs, compile anonymous statistics for the purpose of improving the website, track the number of times our advertisements and emails are viewed, correspond with potential new customers (subject to their consent), and update services on a periodic basis.

5. DISCLOSING THE INFORMATION WE COLLECT

Except as otherwise provided in this Privacy Policy, Personal Information is used solely for internal purposes and is not shared with third parties. However, we may disclose Personal Information under the following circumstances:

Service Providers: We may share Personal Information with unaffiliated third-party service providers that perform services on our behalf, such as hosting, analytics, marketing support, and customer service. We require these providers to safeguard Personal Information in accordance with contractual obligations and applicable laws.
Business Transfers: If NeoLumin LLC, or substantially all of its assets, is acquired, Personal Information may be included as part of the transferred assets.
Legal Requirements and Protection: We may disclose Personal Information when we believe such disclosure is necessary to comply with applicable laws, regulations, or legal processes; to enforce our policies and agreements; or to protect the rights, property, or safety of NeoLumin LLC, our customers, or others.

6. ACCESS, INQUIRIES AND REVIEW

NeoLumin LLC will respond to questions regarding the collection, storage, and use of Personal Information collected from this website. You may request that we correct, delete, or restrict the use of your information by contacting us via email at hello@neolumin.com.

7. MINORS

NeoLumin LLC does not knowingly collect information from or about children under 13 years of age.

8. SENSITIVE INFORMATION

NeoLumin LLC does not knowingly collect sensitive Personal Information.

9. LIMITATIONS

NeoLumin LLC is not responsible for how our Customers handle Personal Information. This policy is limited by applicable legal, regulatory, ethical, or public interest consideration, and as expressly permitted or required by any applicable law, rule, or regulation. In addition, we reserve the right to disclose Personal Information reasonably related to the sale or disposition of all or part of our business.

10. CHANGES

NeoLumin LLC may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable privacy laws and regulations. We will post the revised Privacy Policy on this website with an updated effective date.

NeoLumin LLC does not offer products or services to individuals located in the European Economic Area (EEA) and does not knowingly collect Personal Information from individuals in the EEA.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.